Who's Who at Silverado Senior Living
San Juan Capistrano

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San Juan Capistrano - Information

30311 Camino Capistrano
San Juan Capistrano, CA 92675
Phone (949) 240-0550
FAX (949) 240-0575

Carole Shaw – Administrator

Putting residents and families first is everyone’s concern at Silverado Senior Living. Carole Shaw has dedicated most of her working career to serving the needs of seniors needing long-term care and assistance. She joined Silverado Senior Living in 1998 and received her Administrative training in Silverado’s Escondido and Costa Mesa communities. Having the unique opportunity to be actively involved with the renovation and opening of Silverado Senior Living – The Huntington in Alhambra, she worked with local businesses the year before opening and educated them on memory loss problems and helped them understand the importance of their support in helping us keep this segment of our population active and viable.

In 2001 she assumed the role of Administrator for both Silverado’s San Gabriel Valley communities – The Huntington and Sierra Vista. Under her leadership in 2002, Sierra Vista received Silverado’s Community of the Year Award and Carole was honored as Silverado’s Administrator of the Year.

An avid pet lover, she was instrumental in bringing pet companions to live in a nursing home in Orange County and holds a strong belief that animals touch our resident’s lives in a very special way. Currently, Carole is pursuing her education in Gerontology at USC and believes that ongoing education will help her best serve those needing our services and support.

Email: CShaw@Silveradosenior.com

Heather Heslip, RN - Director of Health Services

Heather was born in England but grew up in Africa where she earned her Bachelor of Science Degree in Nursing in 1982. She is the proud mother of two grown children, and the enchanted grandmother of one, little baby Aiden.

Heather has worked in many varied areas in the nursing field including OR, ER, Medical/Surgical, Orthopedics, HIV and other infectious diseases, has managed a Skilled Nursing Facility & has been a Hospice Nurse Case Manager. Her grandfather had Alzheimer's disease and Heather has a heart for the elderly, especially those with different forms of cognitive impairment and those who are dying.

Heather joined the Silverado Senior Living San Juan Capistrano team in February 2004 and loves the challenge. She was honored with the companywide Director of Health Services of the Year Award in 2006.

Email: HHeslip@silveradosenior.com

Christine Hernandez, MSW, Director of Resident & Family Services

Christine joined Silverado Senior Living – San Juan Capistrano in 2004. She earned her bachelor’s degree in Sociology-Social Welfare from California State University, Northridge and her Masters in Social Work from San Diego State University. Her experience includes working with severely emotionally disturbed youth and their families, mothers and their children with substance abuse problems, and with first-time youth offenders. During graduate study, Christine interned at a short-term acute treatment facility for individuals suffering from chronic mental illness and drug abuse and also with the department of Veterans Affairs in the outpatient mental health clinic.

Christine’s interest in the older adult population began after working with the in-home health services where she found hands-on need for services to those with memory impairment. Christine is proud to be a part of the Silverado team and is dedicated toward working and providing supportive services to our Silverado residents and their loved ones.

E-Mail: CHernandez@silveradosenior.com

Doreen Cregg – Family Ambassador

Doreen joined Silverado Senior Living - San Juan Capistrano in 2005. She is passionate about her position and looks forward to each day where she is able to assist families in making choices that maximize their loved ones freedom and independence.

She believes residents and families are served best by first listening to their needs and then providing choices, which specifically address the challenges presented by a progressive illness.

Doreen first began working with seniors in 1991 in the field of Ophthalmology and clinical research specializing in Glaucoma and low vision. Her education in Gerontology and volunteer work with the memory impaired has led her to Silverado.

She loves that Silverado is a pet friendly community. On many days you will find one of Silverado’s pets following her on family tours or sleeping in her office.

As family ambassador Doreen welcomes you to contact her about how you and your loved one may become part of the Silverado family.

Email: DCregg@silveradosenior.com

Carol da Costa -- Community Ambassador

Carol joined Silverado’s San Juan Capistrano team in early 2005 and brings over 30 years of experience in the health care field. She started her career in the mental health industry after graduating from San Diego State University with a degree in Recreation Administration with an emphasis in therapeutic recreation. Carol enjoyed working with all age groups and disabilities, yet her love for the spirit of the elderly led her to seek a new direction in skilled nursing and assisted living environments.

Carol’s worked as a social worker and an activities director in the skilled nursing setting and has developed to capacity the Alzheimer’s sections of two separate assisted living communities. Bringing comfort, reassurance and self-esteem to the residents affected with dementia has brought great satisfaction to Carol. In her role as Community Ambassador, this sense of satisfaction continues to grow as a result of her bringing a better understanding of the affects of this devastating disease to the public and to health care professionals.

Email: CDacosta@silveradosenior.com

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